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Howard's Appliances, Inc. complaints

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901 East Imperial Highway, Suite E
La Habra, CA 90631 | Get Directions

(800) 246-9273

http://www.howards.com

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Total Amount in Dispute:
$2,663.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Howard's Appliances, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Howard's Appliances, Inc.

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4/14/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $476.00 Amount Settled: $0.00

Customer Complaint

3/15/2022

We asked the company to observe their "price match guarantee " when we purchased a Kitchenaid Dishwasher. First they tried to tell us that it was a different model than the dishwasher on the printed ad we brought in. It is the exact same model and we showed them. We bought the dishwasher and when we got home we realized they charged us a much higher price than what was on the ad we brought in. They then gave us quite the run around and said they would not match the price on the printed ad because Costco charges a membership fee. They said this only after we bought the dishwasher at a much higher price. Resolution Sought We want Howards to observe their "price match guarantee " and refund us the difference in the price we paid.

Company Response

4/3/2022

I apologize for the delay. I was finally able to speak with Mr. Groner and we have resolved his complaint with him. Although the conditions for a price match where not in line in this situation, we did work with Mr. Groner and agreed to an arrangement he was happy with. After my conversation with Mr. Groner he advised he intends to report this as resolved. Should anything else be needed, he knows how to reach me.

3/1/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,087.49 Amount Settled: $0.00

Customer Complaint

1/14/2022

This complaint is for a range hood that was purchased on Sept. 24, 2021. When we purchased it, it was installed as a display and since it was the last one, they said they would give us the range hood that was displayed. They stated they would give us a call once the display was removed and that call was not made until 2 weeks after the date of purchase. We went all the way to Victorville to pick it up. We waited around 3 weeks to install it at our house since we were looking for the pieces that were left to purchase that were meant to attach the range hood to the ceiling. Once we had everything we needed, we installed it and that is when we realized it did not work. When the range hood is turned on it turns off and in about 10 seconds it turns back on to its full speed and then turns off again and this process is repeated every time we turn it on. We thought it was a problem with the outlets in our kitchen, so we changed them but the range hood is still having the same problem. My husband, had spoken with a manager named Ralph Fernandez on Dec. 20 at around 4pm and my husband Sergio R. told him he did not want the range hood anymore since it didn't work properly, so we wanted a different or better one that actually worked. Ralph said that was not possible because the range hood had guarantee but we do not feel safe wit this range hood. We're scared that something might go wrong such as a spark going off then causing a fire since is loud and scary. Resolution Sought We would like for an exchange on this item or our money back. We paid $1,087.49, which was from the credit we qualified for from the company.

Company Response

2/17/2022

After a thorough investigation of this complaint it has been determined that the store manager Ralph Fernandez has been actively working with Sergio, the customer's husband in regards to resolving their complaint. This unit Was purchased as an As Is unit, at an extreme discount on 11/03/2021. The unit is covered under the manufacturer's warranty. As of 2/11/2022 the manager, Ralph has confirmed with the manufacturer, Jenn Air, that the parts to repair the unit arrived Feb 9th and was assigned to Appliance Repair Specialists to schedule the service appointment with the customer. I have left a message with Lidia to provide an update and confirm the complaint has been resolved.

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