HP, Inc. complaints

I have e-mailed and called HP re the problems for the printer indicated. As I understood the assistant HP would replace the unit and I thought would furnish an RMA for the return of the one still covered bywarranty for another 2 months. I've contacted them a few times.. they did send an e-mail but I was unable to print it out.... requested another but that was about a week ago and no response from HP. Thank you for contacting HP Support. This email confirms your request for service, the details of your case are below. For additional assistance with your HP product and services please visit support.hp.com HP indicated: Case Number 5140561751 - Created Product Description: HP ENVY 6052e All-in-One Printer Product Number: 223N2A Serial Number: TH43FJK156 Case Subject: printer power issue They indicated an e-mail support.hp.com however Outlook does not recognize that so I was unable to contact them that way. Resolution Sought Can you get them to honor their warranty?

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I called and ask for manufacture warranty on a printer that was working. They said let us try to fix it. After a hour and a half , they were able to get it to work. I ask again to just return it due to the fact that a simple printer should have to be work on to without something being truly wrong with it. . I was refused. 15 days later it stopped working again. I called them back. They again tried to resolve the SAME issue again. I said that I just want to get my warranty for a replacement. She checks, now she says your warranty expired 10 days past. So I explained that I was misled and the printer isn't working and has the same issue as before. Now the rep says sir we can't replace it but I can send you a new printer in couple of days and all you have to do is sign up for one of our maintenance plans and then cancel it within 30 days if choose not to continue. Not once did she say this printer I'm sending is contingent with the monthly service plan. That's the CATCH. So I cancel the plan as advised. Now ther telling me that I have to return the printer that I was given to replace the one that they would put under warranty. I called and spoke to 4 different personnel and a supervisor ( All non clear English speaking people to resolve the fact that I wasn't treated fairly with my first printer and secondly trick in to thinking the one they were sending had a life long commitment of a service monthly bill. Ridiculous. I could have just bought another printer. Resolution Sought I would like them to fulfill my warranty on the first printer that they never fix while I had a warranty especially when 15 days later the same problem occurred.

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