Find a reputable business?

Complaints and Resolutions

HP, Inc. complaints

Read Complaints File Complaint View Full Report

1501 Page Mill Road MS1247
Palo Alto, CA 94301-1112 | Get Directions

(855) 629-7863

http://www.hp.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,817.00

Total Amount Settled:
$600.00

Complaint Experience

83%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

12 complaints against HP, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
1	Unanswered

12 complaints against HP, Inc.

Sort by

7/22/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/12/2026

Laptop came out of the box with a virus that locked the screen and demanded money for removal. Called HP customer support spent an entire morning getting bounced for department to department, without anyone knowing what to do. Final person told me that I had to pay for the fix. Computer is going back to the store for a refund. OUTRAGEOUS CUSTOMER SERVICE. Last HP product that I'll ever buy. Resolution Sought An apology for trying to scam money to fix a new, under warranty computer and the waste of 1/2 of work. Agents were unhelpful and after multiple agents wanted money to fix computer. Laptop is going back to the story and I WILL complaint to the Store's Customer Service.

Company Response

7/10/2026

I am writing on behalf of HP Inc. in response to the consumer complaint notification dated June 14, 2026, which was received at HP's headquarters on June 15, 2026. With respect to the complaint submitted by Mr. Davidson, HP has made reasonable efforts to research the product referenced in the complaint. However, based on the information provided, HP has been unable to locate support records, prior interactions, or related communications concerning the identified HP product. To assist with this review, I contacted the claimant by email on two separate occasions, June 24 and June 30, 2026, requesting the product serial number and a copy of the original proof of purchase. To date, HP has not received a response nor the requested documentation. Without the necessary product details, HP is unable to complete its review or provide a substantive response to your office regarding this matter. Accordingly, HP will close this matter at this time. If the claimant provides the requested information in the future, HP will review the matter further and respond as appropriate.

4/24/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/9/2025

I have e-mailed and called HP re the problems for the printer indicated. As I understood the assistant HP would replace the unit and I thought would furnish an RMA for the return of the one still covered bywarranty for another 2 months. I've contacted them a few times.. they did send an e-mail but I was unable to print it out.... requested another but that was about a week ago and no response from HP. Thank you for contacting HP Support. This email confirms your request for service, the details of your case are below. For additional assistance with your HP product and services please visit support.hp.com HP indicated: Case Number 5140561751 - Created Product Description: HP ENVY 6052e All-in-One Printer Product Number: 223N2A Serial Number: TH43FJK156 Case Subject: printer power issue They indicated an e-mail support.hp.com however Outlook does not recognize that so I was unable to contact them that way. Resolution Sought Can you get them to honor their warranty?

Company Response

4/24/2025

Per consumer I e-mailed the top man who sent it to a rep who called me and handled the complaint. Received the replacement already.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile