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HPM Property Management complaints

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4368 Dressler Road NW #104
Canton, OH 44718 | Get Directions

(330) 493-4663

http://managewithhpm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HPM Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HPM Property Management

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6/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/2/2021

My front yard and steps to my front porch are broken up and uneven due to my yard being dug up because of plumbing issues. I have been contacting my landlord since April 26th and nothing has been done yet to fix the problems. I also have a cracked ceiling in my bedroom that needs repaired because it leaks water everytime it rains and the cracks are getting bigger. Eventually my ceiling is going to collapse and that's going to be a even bigger problem. I pay my rent on time every month since I moved in November 2020. Here it is June and no one has contacted me about any of my repairs that I requested to be fixed. My children and I should not have to live like this. Our living space should not be unsafe for us. When it rains our front yard is nothing but mud because the grass got ruined from the digging, so all it is is just dirt. The only time I hear from hpm is when I reach out to them through text messages. No one calls to speak to me about my concerns. All I get is it'll be fixed, and I don't hear nothing else. I gave never had to deal with anything like this ever before when it comes to landlords fixing their property that a tenant is living in. Resolution Sought I would like all of my repairs to be fixed correctly, and I shouldn't have to pay rent because I have been treated unfair and my issues are constantly being ignored.

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