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HSI Trust - HomeSavers Ltd complaints

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70 James Street, Suite 155B
Worcester, MA 01603 | Get Directions

(508) 304-9992

http://www.hsitrust.org/

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HSI Trust - HomeSavers Ltd closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HSI Trust - HomeSavers Ltd

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3/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

2/26/2026

This is a scam home saver prevention program that charges you money for foreclosure, information and promises you results saying they have insiders that could help you out with a modification and stop for closure their liars and their scammers and they take your money according to HUD no nonprofit as they claim they are can charge you a fee for foreclosure help in Massachusetts. Completely corrupt and once I expose them, they cut off all communication with me after paying them $600 for something I already knew and they did not promise. Resolution Sought Refund the $600 they charge me even though I signed a contract because nonprofits do not charge fee fees for foreclosure help

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