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Htura complaints

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2420 Creston Ave #5e
Bronx, NY 10468 | Get Directions

(413) 213-5672

http://www.htura.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Htura closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Htura

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11/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $29.90 Amount Settled: $0.00

Customer Complaint

11/3/2022

I ordered a 3 pc hardshell lite luggage I tried going on there site and it can't be reached the phone number do not exist. Resolution Sought Shut fraud businesses down and refund the money.

9/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

I order a suitcase from the company. Never receive my item. It a suit case they send me wrong tracking number. I want my money back this is a scam company Resolution Sought I want my money back they all so stress me out

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