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HuberWilmot Moving complaints

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14140 Parke Long Court
Chantilly, VA 20151 | Get Directions

(703) 488-7117

http://hwmoving.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HuberWilmot Moving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HuberWilmot Moving

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1/11/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

12/16/2022

HuberWilmot are CROOKS and SCAMMERS!!! What was supposed to be a 3-to-4-hour job turned into a 12-hour job. They sent workers over and wasted time goofing off and milking the time to scam me out of money. Then they lost some of my furniture, broke my laser printer, brook a leg off of my dresser, cut a hole in my mattress, put a big gash in the wall of my new apartment and damaged several other things. Then charged me nearly $2000 when they quoted me $580. The owner Eric Wilmot and Renee Brimberg are rude, unprofessional and uncooperative towards me and offered only $200 to cover all the damages they caused. Resolution Sought Refund

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