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Hudson Salon complaints

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10109 Northcross Center Court, Suite 120
Huntersville, NC 28078 | Get Directions

(704) 987-2401

https://www.hudsonsalon.com/

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Total Amount in Dispute:
$141.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hudson Salon closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hudson Salon

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $141.00 Amount Settled: $0.00

Customer Complaint

3/6/2023

I was told cancellation less than 24hr of appointment was $20. Company charged me 50 of service when I called and told them I could not be there. The amount the service was going to be when I scheduled the appointment was never told to me and I was told incorrect cancellation fee. There is nothing on their website letting clients know this hidden fee unless you book online, so you have to trust the person over the phone is giving you the correct information, which in my case did not happen. Instead of letting me speak to a manger before wrongfully charging, they went ahead and charged the $141.00. A business should have their policies on a website for the general public to read and understand. Also the employees should be properly trained on procedures and policies when making appointments over the phone. Resolution Sought Refund of $121.00 from the 141.00 charged

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