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Huffy Corporation complaints

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8877 Gander Creek Drive
Miamisburg, OH 45342 | Get Directions

(800) 872-2453

http://www.huffybikes.com

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Total Amount in Dispute:
$485.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Huffy Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Huffy Corporation

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8/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $484.86 Amount Settled: $0.00

Customer Complaint

7/12/2022

Consumer states as of today, he has yet to receive refund as promised. On June 23rd, consumer states he returned the Huffy Bicycle to United Wheels located at 350 Westmont Dr. San Pedro, CA 90731, as he was advised by a Huffy representative. Consumer states he was told at that time of return a refund would be provided and received within 2-3 days. However, he states as of today, nothing has been received other than the runaround and/or excuse after excuse. So therefore, consumer is now seeking the assistance of Business Consumer Alliance in obtaining all of his monies back. Resolution Sought Consumer seeks an immediate refund in the amount of $484.86 for the Huffy Bicycle he returned on June 23rd, 2022.

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