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Hugh White Honda complaints

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1360 Auto Mall Drive
Columbus, OH 43228 | Get Directions

(614) 922-1111

https://www.hughwhitehonda.net...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hugh White Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hugh White Honda

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10/31/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/5/2023

21 months ago I bought a used 2009 Ford F150 from Hugh White Honda of Lancaster and after talking to my lender today found out they overcharged me from thee agreed price! I agreed to pay $16,500 for 60 months period. After talking to my lender and making my 22 nd payment of $400 today found out they actually charged me $25,677.79 over 72 months, and I STILL owe for 50 months! They blatantly wrote down a higher amount and lied on thee application for the loan and to my face as well. Resolution Sought I'd like to be refunded for every penny that they lied about and I'm being forced to overpay that exaggerated amount still to this day.

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