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Hughes Network Systems, LLC complaints

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11717 Exploration Lane
Germantown, MD 20876 | Get Directions

(301) 428-5500

http://www.hughes.com

Monday - Friday: 8:00 am - 5:00 pm

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Total Amount in Dispute:
$30,802.00

Total Amount Settled:
$400.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

105 complaints against Hughes Network Systems, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
104	Unanswered

105 complaints against Hughes Network Systems, LLC

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $898.67 Amount Settled: $0.00

Customer Complaint

4/1/2024

I had an acct with Hughes Net last yr. The modem started smoking and I returned it and received a new one which dint work. I made many good faith attempts to call them and get assistance. None of these calls resulted in any attempt to rectify the matter. I also had my son, an engineer, call and he didn't receive any help. I then cancelled my acct as I wasn't receiving any service and returned the modem. This was received by them per UPS confirmation. I was then charged $650.. to my my Credit One Amex card. I protested this charge. They investigated the matter and then upheld my decision. Subsequently Hughes Net has been charging me monthly fees for an acct I don't have. They now have turned me over to collection agency, Media Collections, for $898.67. Resolution Sought I would like collections to be cleared.

4/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $191.89 Amount Settled: $0.00

Customer Complaint

3/6/2024

I was charged from HughesNet because I didn't get the radio from the satellite, I was told get someone to help me but to late to get I am 74 yrs old I can't climb a ladder also they will come get it for a charge of 100.00 this is the second complaint for HughesNet. Resolution Sought I want my money and they still haven't resolved the first complaint.

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