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Hughes Network Systems, LLC complaints

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11717 Exploration Lane
Germantown, MD 20876 | Get Directions

(301) 428-5500

http://www.hughes.com

Monday - Friday: 8:00 am - 5:00 pm

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Total Amount in Dispute:
$29,995.00

Total Amount Settled:
$400.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

91 complaints against Hughes Network Systems, LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
89	Unanswered

91 complaints against Hughes Network Systems, LLC

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12/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

12/5/2024

Their service was crappy. We had two months left on our 12 month lease now they wanna charge us $318. They try to tell us the recycle the equipment and I know you have to return it. They made my bank account overdrawn a couple times and I had to fork out about $150. Resolution Sought I would like my account to be clear.

12/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $240.00 Amount Settled: $0.00

Customer Complaint

11/13/2024

On October 3rd,2024 I contacted HUGHES NET for home internet service after getting a flyer bin my mailbox. I was offered a work remotely position for Corewell Health. My requirements to work from home are internet speeds of 100 mbps downloads and upload speed need to be at a 2.0 or higher . My phone calls are being dropped. I've called countless times week after week and just as of November 8th,2024 my internet is still not where Hughes guaranteed me when I signed a 2 year contract with them. I AM PAYING FOR SERVICES I AM NOT GETTING. I am my only source of income and I could potentially loose my remote position due to Hughes net not providing the speeds I signed up for ! Speeds required and promised the day I called. Please ask for call log as I explained in details what was required for me in my internet provider. Resolution Sought End contact refund my money

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