Hughes Network Systems, LLC complaints

Consumer alleges your service never worked and after canceling he is being billed. Consumer started your TV and internet service and the first two weeks it worked ok but after that, on multiple occasions he had to call and try to get the problems fixed. It would work only that time and it would go back to the same problem. The service either never worked at all or buffered constantly which made it impossible to use. Consumer finally canceled the service on 4/24/2026, He is getting billed. Consumer did not receive viable service and therefore feels he does not owe anything. He cannot have a service that does not work. He has written to your company in an attempt to resolve the problem to no avail. Consumer wants all the charges removed. Resolution Sought Consumer wants all the charges removed.

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I signed up for HughesNet in July I was promised $45 a month payments My payments kept going up I was not able to use the services as I was led to believe that I could. And then without very clear specifications I was charged $355 for an early cancellation fee when I found a better internet. I tried to discuss this with one of the managers and was basically told that I was stupid and didn't know what I was talking about. I feel that they are very unprofessional and that their personnel need to speak very clear and precise English beings they're in the United States and the person has stated that they have a hard time understanding thick accents. Due to the fact that my first language is not English and I needed verification I asked four different times before canceling my services if there was a cancellation fee all four times it was avoided according to the manager he said it was clearly stated but no it was not. Not even at the end of the call. I believe that they should have to refund this to me as they did not give me the option to know how much I had to save a sides close my services or allow me time to make arrangements for it. So being on disability I am now being in charged in overdraft fee daily because my account has now overdrawn. I am going to try to take out a loan from my bank to cover this small payment according to their statement. However that does not stop me from the original $38 overdraft in the $14 a day that it is overdrawn. Resolution Sought I would like a leniency on the $355 closed fee that is required so that I have time to obtain the loan to pay this which I have already been approved for I just need for it to come in it takes 5 days. So that I do not continue to accumulate the $14 a day overdraft fee.

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