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Hughes Network Systems, LLC complaints

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11717 Exploration Lane
Germantown, MD 20876 | Get Directions

(301) 428-5500

http://www.hughes.com

Monday - Friday: 8:00 am - 5:00 pm

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Total Amount in Dispute:
$23,174.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

75 complaints against Hughes Network Systems, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
73	Unanswered

75 complaints against Hughes Network Systems, LLC

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5/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $140.00 Amount Settled: $0.00

Customer Complaint

5/2/2025

I have called numerous times about the speed of this internet. Today took me 25 min to login to Hughesnet.com. That shouldn't happen. Our speed goes down to 0.04 mb when streaming on Dish TV. With a disabled husband I have to have a reliable internet and our income is my husbands disability check (less than $2k month). If we could afford to pay more for more "priority" data we would. All the good talk they did when we signed up is malarkey. We wish we could switch to a different provider but with the $20 a month early termination fee we can't afford to do that either! These are supposed to be our Golden years and all we have is fools gold!! We will not recommend Hughes to anyone! Resolution Sought Please let us out of this contract with no fees. We need a reliable internet that's gonna be there when we need it if I need to get ahold of doctors and such! Thank you

4/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $69.99 Amount Settled: $0.00

Customer Complaint

3/12/2025

Refused to send someone out to fix the internet missed work due to not be able to use it. I have called over 5 times in the last week been on the phone for over a hour doing the same thing over and over again and they just transfer you to someone else and their customer service is awful barley speak English and unwilling to accommodate you all I asked if for a tech to come out Resolution Sought Be shut down they don't work they don't know what what to do and blame you for your service no working shut them down if I could give a zero star I would

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