Find a reputable business?

Complaints and Resolutions

Hulu complaints

Read Complaints File Complaint View Full Report

2500 Broadway, 2nd Floor
Santa Monica, CA 90404 | Get Directions

(310) 571-4700

http://www.hulu.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,696.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

13 complaints against Hulu closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
12	Unanswered

13 complaints against Hulu

Sort by

4/30/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/4/2025

I am being billed for the same service multiple times. Can not get through to speak with someone about the matter. This has been going on for several months. They debit my bank accounts multiple times a month. Resolution Sought Reimbursement and cancellation of the subscription.

10/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $129.30 Amount Settled: $0.00

Customer Complaint

9/10/2024

Hulu has charged me twice a month for the past 6 months, when I figured out what they were doing . I called and spoke with an agent , asked her to cancel my subscription and she said that she would, I'm still being charged twice a month 3 months later and they make it extremely difficult to contact anyone and they charge you $14.95 to cancel service, without an contract, I don't have a contract so I don't know how they can charge me to cancel my subscription? Resolution Sought Refund my money back to my account and cancel my service.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile