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HUM Nutrition Inc. complaints

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6922 Hollywood Blvd. Suite 922
Los Angeles, CA 90028 | Get Directions

(888) 647-8880

https://www.humnutrition.com/

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Total Amount in Dispute:
$90.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against HUM Nutrition Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against HUM Nutrition Inc.

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7/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

6/20/2024

This company automatically signs you up for a subscription, then adds items to your subscription without consent and bills you. They then claim you signed up for a vip program that you cannot cancel until three orders have processed. They will cancel your subscription but they charge a cancelation fee of 40.00. Terrible company and their supplements an ineffective to say the least. Zero stars for taking advantage of customers. Resolution Sought Refund the 40.00 cancelation fee and refund the money they took for the subscription and items I did not order upon return.

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