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Humane Fort Wayne complaints

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4914 Hanna St
Fort Wayne, IN 46806-3127 | Get Directions

(260) 744-0454

https://humanefw.org/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Humane Fort Wayne closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Humane Fort Wayne

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1/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/19/2022

I took my dog to humane fort Wayne to be spayed get her shots her nails clipped and paid for extra flea meds parvo shot and kennel cough. That was on November 21st 2022. A week later she had a runny , very little blood,BM for a 3-4 days. I am disabled and have to find a ride to where I need to go, and I waited a year to get help just to get my dog spayed and her shots through humane fort Wayne who was recommended by disability to help...disability won't take my dog anywhere. And for the past week my dog has done nothing but throw up bile can't have a bowel movement at all and will not eat or drink. I just was at humane fort Wayne and they will not do anything to help my dog. Even though they know the parvo came from their facility. My dog wasn't sick beforehand and does not go anywhere ,that is the first and only place she has been. My dog now is dying and no one will help I can't afford to take her to another vet that's why I took her to humane fort Wayne. Please help me before my dog dies please!!! I'm disabled can't afford to take my dog to another vet. And no one will help!?! If nothing more can be done then somebody has to stop this place from doing surgery if they can't assure you your animal will come home without a disease that they've contracted there at their facility.. I just don't understand how they could be accredited to do such a thing. Please answer quickly Resolution Sought I need somebody to help me pay for my dogs medical bill now!!! I think humane fort Wayne should take care of that bill!! Humane fort Wayne and animal control think I should just let my dog die or pay put her down, so they don't have to help. How can this be let go??

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