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Humane Society Of San Bernardino complaints

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374 Orange Show Lane
San Bernardino, CA 92408 | Get Directions

(909) 386-1400

http://www.hssbv.org

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Humane Society Of San Bernardino closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Humane Society Of San Bernardino

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8/26/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

8/12/2021

Inhumane treatment of myself n my service animal 'Daisy. ' Apologize to my Daisy n myself for the humiliation n emotional trauma that both of us have experienced and continue to live with for pre judging a situation n not finding out the real deal. im not fully still understanding what the full story was given to them before I arrived but I'm still in utter disbelief at the negative attitude n inhumane closed attitude towards myself n my service animal. Resolution Sought Apologize to my Daisy n myself for the humiliation n emotional trauma that both of us have experienced and continue to live with for pre judging a situation n not finding out the real deal.

Company Response

8/13/2021

We have no record of Joseph Fuentes with Daisy, phone # 909-2521845 in our records to properly research this matter. Please provide relevant information regarding your visit to our veterinary clinic: date, time, reason for visit , account information, issue surrounding your complaint so we may research and respond.

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