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Humane Society of St. Joseph County complaints

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25063 Grape Road
Mishawaka, IN 46545 | Get Directions

(574) 255-4726

https://humanesocietystjc.org/

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Humane Society of St. Joseph County closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Humane Society of St. Joseph County

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10/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

9/13/2022

While we were on vacation my 4 pound Chihuahua ran from my mother-in-law looking for my husband out in the country buying it her house she had a funeral to go to so she had to leave and when she did she called my daughter to come look for Zoe which she did and when they got back there was 1520 people looking all over for Zoe the neighbors got her not knowing that she was ours call the Humane Society but we continue to look for her day and night for five or six days and I finally called the Humane Society and they denied me three times said they didn't have or didn't have her didn't have her then the 4th timrehomed her in two days After they Gotter then she was in foster care the fifth time I calledthen they fostered her out and I know she was at the facility when I was there in person asking for her! in my desperation I wrote a letter to the Director who I've been in court with before over another dog that we had to put down and as soon as they heard my name my husbands name and my and me they would not give us our dog back and it's for I don't know why but we were distraught for a week over this baby dog our baby Zoe she's never been out of our sight her out of our arms except for this first and last vacation my husband and I went on. I begged Jenny Brown to please give my dog back and she would not! I offered to donate $1000 to the Humane Society and she refused I've heard horror stories about the pets up that are worth any money and give them to the people that pay the mos Resolution Sought Return my beloved Zoe I'd make our lives hole again as my husband just retired and we have not let her out of our sites we miss her so much she would only let my husband pick her up she was so finicky! I don't know how she could be rehomed because she nips at everybody we want her a little nippy butt back!After they Gotter then she was in foster care the fifth time I called I also have filed an order insmall claims court set for oct 24th

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