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Humphrey Heating & Air Conditioning, Inc. complaints

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181 Piney Green Road
Jacksonville, NC 28546-8125 | Get Directions

(910) 347-7133

https://humphreyheating.com/

Monday - Friday: 08:00 AM - 05:00 PM

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Humphrey Heating & Air Conditioning, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Humphrey Heating & Air Conditioning, Inc.

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10/15/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

9/18/2023

I bought my house in Jacksonville NC and the air conditioner unit failed on 6 September 2023. I filed a warranty claim, the next day a technician came and found thermal expansion valve defective. I called for an update today 13 September 2023. I was told the part is on back order and there is no further information. Resolution Sought I want my entire air conditioning system replaced. Until the replacement is complete, I want portable air conditioning units provided.

Company Response

10/3/2023

In the world we all live in today unfortunately there are many, many parts on back order at all times. It is an unreasonable request for the entire unit to be replaced upon one part failure. We have worked with the customer, communicated to exhaustion and extended great lengths to remedy the situation. The part has been replaced and the unit is running as designed. Failure took place on 06 September 2023, part replaced 18 September 2023. Since then the customer has fallen off the face of the earth, no response to emails, phone calls or texts. We consider the matter to be completed and the customer to be happy with the results.

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