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Hunt County Auto Sales complaints

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3198 Middleway Pike
Bunker Hill, WV 25413 | Get Directions

(304) 229-3001

http://hunt-country-auto-sales...

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Total Amount in Dispute:
$2,250.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hunt County Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hunt County Auto Sales

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1/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,250.00 Amount Settled: $0.00

Customer Complaint

12/29/2021

Bought a used truck there. Paid in full for tags title and all fees sep 13 2021. Was issued a 90 day temp tag. Still haven't received my tags and title. The dealership says it's dmv. Resolution Sought Get my stuff as promised or reimburse me for the vehicle and I'll return it

Company Response

1/6/2022

Company states; I spoke with his wife this morning and she informed me that they received their vehicle tag on Monday January 3, 2022. We have been having problems getting tags and titles from WV DMV in a timely manner. Which was explained to Mr Manning back in December. Hopefully all is resolved now. If there is anything else I can do please give us a call. Thanks, Owner Hunt Country Auto Sales

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