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Hunter Douglas complaints

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1700 Pioneer Blvd Suite 170
Artesia, CA 90701 | Get Directions

(800) 989-4663

http://www.hunterdouglas.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hunter Douglas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hunter Douglas

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2/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/18/2022

With the help of Judy from Janovic Painting and Decorating's upper West Side store in Manhattan I ordered 3 Hunter-Douglas Top-down, Bottom-up Duette Honeycomb Shades with the UltaGlide lifting system for our living room in Feb. Of 2018. Judy sent David, who she said was her best installer, to measure for the blinds. When they arrived, David came to install them. He asked if I wanted them installed close to the window frames or flush with the wall, which is about 5 ¾ inches from the window frame. Given the choice, since I wanted the shades to provide as much insulation as possible, I chose the former, which turns out to have been a major mistake. I have had continued problems with two of the three blinds, the two whose right-hand side butts up against the wall on the right side. The top-down mechanism requires that you pull the control wand to the right to stop the lowering of the shade, but the wall prevents this from being done properly. So the only functional shade is the one whose right side does not butt against the wall. I've had a couple of visits from David to "fix" the blinds, but the two are still not functional. I asked Judy about the possibility of having the blinds moved to be flush with the wall surface, but she says that Janovik is not willing to do that. Hunter-Douglass will only offer a 30 discount on new blinds. So, when Spring comes I will be ordering new blinds, not made by Hunter-Douglas. Resolution Sought Repair and re-install the blinds or replace with ones that work.

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