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Hunter Warfield, Inc. complaints

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4620 Woodland Corporate Blvd.
Tampa, FL 33614 | Get Directions

(813) 283-4500

http://www.hunterwarfield.com/

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Total Amount in Dispute:
$293.00

Total Amount Settled:
$293.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hunter Warfield, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hunter Warfield, Inc.

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4/24/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $293.18 Amount Settled: $293.18

Customer Complaint

4/19/2024

I tried contacting this business to settle the debt several times. I tried emailing two different email accounts owned by them ([email protected] on December 28, 2023 and [email protected] on March 28, 2024). They did not respond by acknowledging my documentation either time. On April 2, 2024 I spent several hours attempting to contact someone through their online "chat" feature. I have screenshots of this to prove. The representative lied about responding to my email, then they continued to claim the charges were validated. Through these months of no contact from the company, they charge an interest on 8 on the debt amount. This is predatory and completely unfair to people who are genuinely interested in settling the debt, but they are waiting for the company to respond. Finally I called the company and offered to settle the debt because I became so frustrated and didn't want the interest to keep piling up while I don't hear back from them. They said they could do a 10 discount but there would also be a software fee of $13.95 if using anything besides an American Express credit card. Resolution Sought Refund the total amount I paid, including the $13.95 software fee. I produced documentation that proved Champion Farms should not have charged me but the debt collector, Hunter Warfield, never even looked at my email.

Company Response

4/22/2024

We confirm receipt of your dispute of Account 9476822. We are currently processing your refund that will include the processing fee. Please note this account has been closed in our offices. Thank you

Customer Rebuttal

4/22/2024

Thank you.

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