Huntington Jeep Chrysler Dodge Ram complaints

This place is a disgrace. Totally incompetent. Started off by making a mistake and booking an appointment here early December to have my USB port and software on computer screen checked out. After dropping my Jeep off in the morning and then finding out 10 minutes before they were closing they actually had no time to even look at the vehicle. So now I had to race up there as they were closing to get my vehicle since I couldn't have them keep it overnight when I was told they would be able to look at it through the afternoon. The way I had received my car was an absolute disgrace . Dashboard was hanging out of the middle of the car, the hood wasn't closed and tools were in and on top of my Jeep. After speaking with Sean, the manager the next day, he assured me that they were just short staffed and was seemed truly sorry. He had also let me know that the part I needed, which I was told, was covered under my warranty, was ordered, and he would give me a call in the next few days when it was about to come in. That alone was a horrible situation. I must've called about 4-5 times during the month of December asking Sean where the part was and he kept assuring me it was on back order but it was coming after I was told numerous dates of when it was to arrive and never did. Long story short around Christmas I was able to make an appointment for January 8. This morning I brought the car in, got everything ready to go and as I am filling out my paperwork I am now told that the Resolution Sought The manager and staff need reeducation and new jobs. Looking at other reviews this doesn't seem to be like the first Time of them giving inaccurate quotes and answers to customers. I waited six weeks for a part that I was told was covered under warranty to now find out that it is not, so now I am out of luck without the part.

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