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Huntington Sanitary Board complaints

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555 7th Avenue
Huntington, WV 25701 | Get Directions

(304) 696-5917

http://www.huntingtonsb.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Huntington Sanitary Board closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Huntington Sanitary Board

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12/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/18/2024

Huntington sanitary board is extremely unprofessional. They disconnect people even though payments are made. This has happened to other people, but in my experience, I had paid my bill and was still disconnected. I even took the additional step because I knew how inefficient Huntington sanitary board was and called them to provide my payment confirmation . Even after making a payment, my water was disconnected and now I'm being charged a disconnect and reconnect fee that they refused to waive. Resolution Sought I would like them to be investigated for poor conduct. They take advantage of low income people in the area. I would like my reconnect and disconnect feed wave since I had made the payment before it was disconnected and provided proof.

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