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Hurd Auto Mall complaints

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1705 Hartford Ave
Johnston, RI 02919-3203 | Get Directions

(401) 751-6000

https://www.hurdautomall.com/

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hurd Auto Mall closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hurd Auto Mall

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11/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

10/25/2021

I am 85 years old. Several months ago I was at hurd to get a used vehicle I could get into more easily. This would be the 5th or 6th I purchased here. I picked one out, sals price 11,000. I was trading a 2009 ford f150 1ith 69,000 miles in great shape except dirty and needed dog hair removed. The marine sales guy told me the f150 was nor in demand (although it is) and said he could only get 2000 for it. He double talked me so much I had trouble following him, he asked if I wanted the vehicle I said yes and he took a couple thousand off and I felt like I was being abused financially because of my age. The sales manager was no better swift talked, me and added so many things to the cost it ended up the original sales price and they gave me what amounted to zero for my f150. They actually legally stole it from me. They had me wait, gave me papers to sign asked me if I understood what he said, I said which part? he said sign here and the vehicle will be ready in a half hour, the classic bing, bam, thank you mam. Days later My wife had health issues that took me off hurd. I wrote letters to the sales guy, salesman, customer service and in the end to the general manager. Never got a reply from anyone at all... kind of oh hes just an old man forget him. Well I just popped up again... whats the help you can offer the old guy..?? Thank you Al Mangarelli Resolution Sought Give me the original trade in value before they inflated it away.

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