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HV Global Group, Inc. complaints

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9002 San Marco Court
Orlando, FL 32819 | Get Directions

(800) 993-6495

http://www.hyattresidenceclub....

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Total Amount in Dispute:
$33,000.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against HV Global Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against HV Global Group, Inc.

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11/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $16,000.00 Amount Settled: $0.00

Customer Complaint

10/9/2023

We have attempted multiple times to express our concerns for wanting to cancel our timeshare with Welk Resorts. We have communicated with a gentleman by the name of Hutch Farrell. He hasn't been helpful regarding our request to terminate our contract. We have repeatedly received denials without viable reasons other than they want to hold us hostage to retain our consistent payments for the company. We have complied by continuing to pay even though we have been dissatisfied for a very long time. My husband has been deployed and our use for this timeshare has been non-existent. We would just like to end all matters with this company. Resolution Sought Termination/Cancellation of Contract

10/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $14,500.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

We have tried to deal with this company and, after telling us that we were cancelled and they would send paperwork, THEN took it back and said "Ooops". This is unacceptable for a company to say something and not stand by it. Resolution Sought An apology and for someone to be held accountable for the PURPOSELY ERRONEOUS info I was given. Oh, and a cancellation / release from the 2 timeshares.

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