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HV Global Group, Inc. complaints

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9002 San Marco Court
Orlando, FL 32819 | Get Directions

(800) 993-6495

http://www.hyattresidenceclub....

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Total Amount in Dispute:
$162,934.00

Total Amount Settled:
$0.00

Complaint Experience

38%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

8 complaints against HV Global Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
5	Unanswered

8 complaints against HV Global Group, Inc.

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3/23/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $60,000.00 Amount Settled: $0.00

Customer Complaint

3/9/2026

We have reached out to the company directly, but they have declined to investigate the matter and refuse to work with us to resolve the situation. There has been conflicting information throughout, and we have been passed around from department to department. We raised our concerns directly, and after being held for hours, the solution was to "upgrade". The most egregious aspect was the complete lack of financial transparency, and this upgrade was attached to a mortgage. The "upgrade" was completely fabricated, and we simply want a resolution and are hopeful your organization can assist. Resolution Sought Contract cancellation

Company Response

3/10/2026

Ms. Taylor, I do not show you have an active contract with us. Contract P-318197, owned along with Mr.Taylor, was closed on December 22, 2025. Please let me know if you need any further information. Best regards, Hutch Farrell Director, Customer Advocacy

3/19/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $35,000.00 Amount Settled: $0.00

Customer Complaint

3/5/2026

We have dealt with numerous issues, but our situation is an absolute mess, by Hyatts own hand. We discussed our intention to terminate our ownership due to numerous issues. We were assured that they could resolve all of our issues while adding additional benefits by a simple upgrade. This "upgrade" not only did not resolve any of the issues, but now has created several more, including an payable debt for zero benefits. We have continued to reach out to the company directly, but our concerns to resolve continue to be ignored. Resolution Sought Contract cancellation

Company Response

3/7/2026

Mr. & Mrs. Torres, I am sorry to hear about your frustration with your Platinum point ownership. I show you upgraded from 180,000 Platinum owner points with odd year usage to 300,000 Platinum owner points with odd year usage on June 24, 2023. A review of your owner note history does not show any calls about using your owner benefits since your upgrade purchase. There are calls asking about how to exit your ownership and questions about our exit team program. We would like to help you work through any ownership concerns or challenges and help you get all you want out of your ownership. Our Owner Services team can assist you with the best practices for the usage of your ownership benefits for vacation travel. Please know that we are here to assist and guide you through your ownership to make sure you are enjoying it to its full potential. I am happy to have a senior member of our Owner Services team reach out and assist you with usage. Best regards, Hutch Farrell Director, Customer Advocacy

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