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Hwy. 30 Auto Sales complaints

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2410 Decatur Pike
Athens, TN 37303 | Get Directions

(423) 252-0774

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Total Amount in Dispute:
$2,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Hwy. 30 Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hwy. 30 Auto Sales

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8/19/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,200.00 Amount Settled: $0.00

Customer Complaint

7/22/2021

I paid 2200 dollars to the receptionist which is James Sister. She knows I paid for the car due to the fact that I had no drivers license. James knew I had no license so he allowed me to put the car in Melvin silers name then allowed me to pay the money Melvin sign the paper work then allowed me to pay his sister I had to count the money out for her cause she couldn't cout it Resolution Sought Either give me the money back I paid them or give me the paper work in my name

Company Response

8/5/2021

I sale used cars and I don't ask costumes where the get the money to pay for the vehicles. I ask them who's name the vehicle go in and we take the cash and do paperwork and give them title .

Customer Rebuttal

8/6/2021

He knew where the money came from he even switched the names on the paperwork from senior to junior at a different date

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