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Hy Cite Enterprises LLC complaints

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333 Holtzman Road
Madison, WI 53713 | Get Directions

(608) 273-3373

http://www.hycite.com

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Hy Cite Enterprises LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hy Cite Enterprises LLC

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2/15/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

1/10/2022

I purchased a water filter from this company around October 10 of 2021, the return policy is within 3 days of purchasing the product so the person I purchased this product from had told me that she would come and install the filter herself which she did but she did not do so until 2 weeks after. The return policy had then expired, so after she installed it the first time she let the water run for the amount of time it needs too, and it looked fine. The next morning I woke up to put water to boil like I do every morning for my coffee and once the filtered water had finished boiling it the water turned white/grayish and it built up white around the pot, I then boiled regular sink water which I have before for my coffee and the boiled sink water is cleaner than the "filtered boiled water" I had bought. So I called the company and they said we should send the product back, that they would take a look at it and switch the filter cartilage and they send it back to us claiming they had fixed the problem. They didn't, they came to install it and the same situation happened, the filtered water kept coming out grey and white was building up around the pot, so we called again to cancel the filter but they didn't allow us to return it, and I can't pay for an item I am 1 not using. And 2 not providing the clean water that I am PAYING FOR. They want us to send it again but it's the second time and we just want to get rid of it. Resolution Sought I want to cancel the product and stop paying for something I am not making use of and isn't providing the safe clean water I am paying for.

Company Response

2/2/2022

Hy Cite has an A+ rating with the Wisconsin Better Business Bureau and has been in business since 1959. We strive to have customers completely satisfied with not only our products, but the customer service we provide to them. We have had the opportunity to review and investigate this customer’s complaint where she expresses dissatisfaction with the performance of one of the products she purchased. After reviewing this matter and speaking to the customer, we’ve come to a mutually agreeable resolution regarding her water filter purchase.

Customer Rebuttal

2/3/2022

On Monday 1/31/22, I received a phone call from a representative, Amy Morales, with their legal department, who was very helpful. Ms. Morales, informed me they will be taking the product back for a full refund. I received the return label on Tuesday am, 2/1/22. I will be returning the product today, 2/3/22, and will be waiting for my refund. Once refund is received, this complaint will be fully resolved.

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