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Hy-Vee Grocery Store complaints

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910 North Jefferson Way
Indianola, IA 50125-1450 | Get Directions

(515) 961-5329

https://www.hy-vee.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hy-Vee Grocery Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hy-Vee Grocery Store

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3/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/26/2025

2-22-25 I was in your store #5 in Lincoln Nebraska today. What saw was unacceptable. Employees standing in small groups chatting. Others walking around aimlessly. All this while other were just working frantically to put product on the shelves. I have always enjoyed the bakery but today I looked at a bog of 3 of what I'm sure were yesterday's bagels . The price on that bag was $5.99. Two bucks for each for yesterday's product. You must be ou of your mind! Resolution Sought Be more realistic in your pricing. Get the people standing around to help with stocking. And those that are left on a closed register.

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