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Hydra Plumbing and Mechanical complaints

PO Box 1364
Las Cruces , NM 88004
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(575) 640-7033

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against Hydra Plumbing and Mechanical closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against Hydra Plumbing and Mechanical

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1/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

12/8/2021

Dan of Hydra plumbing and Mechanical along with Gene Gutierrez gave us a 1500 dollar estimate for a bathroom remodel in 1 month and it turned into a $2300 4 month job. They had us buy more supplies than we needed. I have 12 boxes of tile, mortar, and polymer additive leftover and I cant return because its past the 90 day return window. Hydra plumbing and Mechanical hired these young kids to do the work and they didn't take any pride their work. We bought more than enough grout for the whole job and they wasted it. There were still cracks and holes that needed to be filled in when they were already claiming that they were done. I pointed out what was missing and I had to buy more grout but they did not have the same color. They told me that they found the color and went ahead and completed it. Well it was not the same color and the grout in my supposable remolded bathroom does not match. The bottom is not flush and has different sized wide gaps that they filled with grout that fell out. There are gaps bigger than one inch filled with grout. The niche they installed is not even big enough to put a standard shampoo bottle in. The young kids they hired used my kitchen towels to clean up their grout and cut saw blade lines in my entrance stairs outside because they used it as a saw horse. They would even leave their tools outside overnight. One day I showed up to my bathroom getting drenched with water because they cut the pipe and turned the water back on without capping it Resolution Sought Refund

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7/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/23/2021

I am very upset with this company hydra plumbing and mechanical in Las Cruces NM. I recently moved my mobile home on January to a property and got in contact with Daniel to do the plumbing and gas. When he had finished the work it took him approximately 3 months to attach his license to the permit would call to inform him that his license was still not attach to the permit . Had a problem getting him to attach himself to the permit. Finally when he attach himself the inspector came to inspect the place and mentioned the plumbing part and gas did not pass. So I got in contact with Daniel right away that day and he said he would come June 11 or the following Monday and he would be giving me a call he did not call or showed up been calling and no response until finally June 18 got a response that he would come Monday morning that Monday he said he would be coming at 2pm. He didn't show up or bothered to inform me of any changes. I have been calling and leaving voicemails and no response. If you could please further assist me with this problem I would appreciate it. Resolution Sought To finish the work started to meet inspection requirements. Do the work when said and not give me the run around. Have been dealing with this business for already 4 months with one problem after another.

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