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Hype Beast Sneaker complaints

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399 South Antonio Road
Los Altos, CA 94022 | Get Directions

http://www.hypebeastsneakers.u...

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Total Amount in Dispute:
$164.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Hype Beast Sneaker closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hype Beast Sneaker

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5/24/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $164.00 Amount Settled: $0.00

Customer Complaint

5/19/2022

I bought sneakers, they never delivered Resolution Sought Refund

Company Response

5/20/2022

We expect to deliver to our customers within expected days on the website, however due to shipping problems, your items will be delivered to customer later. Please accept our apology due to large number of orders and shipment problems due to shipping services. We are trying to push the shipment and keep customer updated. Thank you for your patience!

Customer Rebuttal

5/20/2022

REVISED 05/24/2022: I received my sneakers yesterday! Without your help and influence, I'm sure it would not have happened, again, thank you and God bless. Thank you so very much for your help. Either my sneakers get delivered to me, or I receive the full $164.90 credited back to my Master Card. Thanks again.

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