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Hyper Toy Co complaints

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177 Malaga Park Drive
Malaga, NJ 08328 | Get Directions

https://hypertoys.com/

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Total Amount in Dispute:
$286.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Hyper Toy Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Hyper Toy Co

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10/10/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $286.20 Amount Settled: $0.00

Customer Complaint

9/7/2023

I purchased a brand new hyper toys jeep gladiator ride on for my daughter in February. I have had numerous problems with the toilet, not working and have gone through three motherboards, two control panels, and a set of gears. It is still not working. Because I did not purchase it from Walmart or Sam's Club. They are not doing anything about it. My three year old daughter just wants her jeep to work. All I ask is for a new one, and I was told no. Resolution Sought I would like a brand new jeep gladiator ride on to replace the broken one that I've gone through five different parts four.

Company Response

9/27/2023

Company states; This product was purchased at a Consignment store, not a designated retailer, and as such is not covered by a warranty. Despite this we sent multiple parts at no charge as if the warranty were in place. The Customer was charged for second circuit board that was sent to him and I am reimbursing him for that.

Customer Rebuttal

9/28/2023

Yes, he said he’d refund me the $30 I spent for the part. I’m still out $300 a broken ride on that my three-year-old daughter cannot ride and never will. All I wanted was a new one.

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