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Hyundai of Cool Springs complaints

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201 Comtide Court
Franklin , TN 37067 | Get Directions

(615) 538-0401

https://www.hyundaiofcoolsprin...

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Total Amount in Dispute:
$6,005.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Hyundai of Cool Springs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Hyundai of Cool Springs

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11/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $505.34 Amount Settled: $0.00

Customer Complaint

10/25/2024

I purchased a 2013 Hyundai Sonata in 2017.There was a recall on Hyundai engines. My car is 11 years old. My car stopped running therefore I had it towed in in for diagnostic testing at HYUNDAI OF COOL SPRINGS, Nashville Tennessee on September 18, 2024. I was not only charged a $505.34 for the diagnostic testing, they also informed me that my engine was not working and that I needed a replacement. I was informed that it would cost $8000.00+ to replace the engine. There was a RECALL on the engine so why are you charging me $505.34 for diagnostic testing and $8000.00 to replace the engine. Unacceptable An engine should last for more than ELEVEN YEARS..! What was the purpose of the Recall if the consumer has to pay for the diagnostic fee and pay for a new engine. I contacted the corporate office Ms. Monserrat - Case # 24014390 @ 714-465-1894 who did nothing to help me. The corporate office didn't seem to care about the unjust treatment I received from Hyundai of Cool Springs of Nashville Tennessee who reports to the Hyundai Motor Company Corporate Office located in Fountain Valley, CA. I am seeking reimbursement of the $505.34 diagnostic fee & a replacement engine at no cost to me. Resolution Sought I am seeking reimbursement of the $505.34 diagnostic fee & a replacement engine at no cost to me.

10/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,500.00 Amount Settled: $0.00

Customer Complaint

9/13/2023

I purchased a vehicle on July 14th I started having problems with the vehicle I asked to set an appointment they couldn't get me in they were booked over 2 months so I needed to get back and forth to work so I took it to another dealership where they diagnosed my vehicle 3xs for an issue that's not covered on my warranty, and the cost to get it fixed is 5.080.40... before I took my vehicle Darius stated he would cover the diagnostic cost but recanted on it ... I talked to Brandon about the situation and he couldn't help me either... Resolution Sought Pay to release my vehicle from the other dealership and also pay to get my vehicle fixed seeing that it's a month and a half old and the warranty people will not fix it..

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