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Hyundai of Gilroy complaints

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6700 Automall Parkway
Gilroy, CA 95020 | Get Directions

(802) 222-0126

http://www.hyundaiofgilroy.com

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Total Amount in Dispute:
$3,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Hyundai of Gilroy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Hyundai of Gilroy

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9/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,900.00 Amount Settled: $0.00

Customer Complaint

8/17/2021

I am writing this regarding a warranty that was sold to us that we did not want at the time of buying a used car but ended up getting it anyway. We have sent in the forms via fax as well as mailing it in to cancel the warranty, yet nothing has been done. We have contacted out lender bank and let them know as well. It is very hard to get a hold of Mr. Wayne in the finance department to try and resolve our issue. Even if I leave him a message or ask someone at the dealership if they can ask him to give me a call back, I do not get a call back. When I was able to get in contact with Ms. Britini, She was and has been the only one who answers the phone and tries to help the consumer but when I get transferred to someone in finance at Hyundai of Gilroy in California, they do not answer the phone. When Io call the dealership and do not get Ms. Britni the person answering the phone are either very disrespectful or they will treat the customer like they are nothing and push your call around in a circle until no one picks up. I would not recommend this dealership to any of my friends nor family after getting the experience that I have had. If you read the reviews left on Google about this dealership then you would be able to see how they treat their customers. I just wanted to get a warranty that I did not want canceled and prorated into the current cost of the car that we bought so that we would no longer have anything to do with this dealership. The customer Resolution Sought Prorate the amount of my cancelation of the unwanted warranty to the car loan.

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