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I-10 Toyota complaints

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78-980 Varner Road
Indio, CA 92230 | Get Directions

(760) 772-3300

http://www.i-10toyota.com

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Total Amount in Dispute:
$128,557.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against I-10 Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against I-10 Toyota

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10/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $128,557.00 Amount Settled: $0.00

Customer Complaint

9/10/2021

Bought 2010 rav 4 on 5/14/2021 Certified pre-owned. In 8/2021 front wheel bearing broke while driving car had to be towed to dealership for service . Talked with service advisor Paola Arredondo more than 15 times during the 5 days they had car was told to get car fixed front end needed to be replaced, told me front struts were crumpled and suspension shot needed to wheel bearings brake censor tires ect. Explained I just purchased and being 56 yrs old and driving on surface streets I did not cause damage asked for a copy of Pre Certification and inspection work done on car before it was sold to me and was told by service advisor there wasn't one and the last time they have records for it being inspected was in 2016 .They would not release my car with out the payment above. I was told the general manager Tommy would phone me the next day [ he did not ] 4 days later I phone him left me on hold for long time then answered [Tony what do you want ] I talked to him and his answer was [so what] Told me his boss Ethan would call me to discuss problem and I asked for an [ eta ] and he said [ I don't speak for Ethan] That was 6 days ago. Resolution Sought Reimburse me the money I paid out since I was not at fault and they sold me an un-inspected car [was told to me by service department.]

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