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I C System Inc. complaints

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444 Highway 96 East
Saint Paul, MN 55127-2557 | Get Directions

(800) 279-7951

http://www.icsystem.com/

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Total Amount in Dispute:
$3,220.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against I C System Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against I C System Inc.

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4/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,540.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

I is not like able this debt. I do not have a contract with IC SYSTEM INC, They Did not provide me with the Original Contract as requested. Resolution Sought Correction to my credit report, I demand this account be removed from my credit report.

1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

12/27/2023

Negative mark has been put on my account and it does not belong to me Resolution Sought Removal

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