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I C Systems Inc. complaints

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20304 Harper Avenue Suite A
Harper Woods , MI 48225 | Get Directions

(586) 771-7000

http://www.icsystemscorp.com

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Total Amount in Dispute:
$5,349.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against I C Systems Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against I C Systems Inc.

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1/15/2026

RESPONSE: Complaint was not answered Amount in Dispute: $5,349.00 Amount Settled: $0.00

Customer Complaint

12/22/2025

I am not liable for this debt with ATT/DIRECTV/ UVERSE. This is the same account another collection agency had which was investigated and removed from my credit report! I do not have a contract with this collection agency: I.C. SYSTEMS, INC. nor did they provide me with the original contract as requested. This collection was with SUNRISE CREDIT SERVICES back in June 2024! Resolution Sought Correction to my credit report. I demand this account be removed from my credit report. It was investigated by transunion: file identification #000421015492 also with experian report number: 3099-6362-75 and also eqifax

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