Find a reputable business?

Complaints and Resolutions

Ibotta complaints

Read Complaints File Complaint View Full Report

1801 California Street, Suite 400
Denver, CO 80202 | Get Directions

(303) 593-1633

http://www.ibotta.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,175.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

5 complaints against Ibotta closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against Ibotta

Sort by

11/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

11/13/2024

Me and my daughter signed up for Ibotta I had them for a couple of years I used different payment methods to get the cash back because my bank account was hacked so there company accused my of fraud I have explained that I used gift cards and my debt card for the products I brought honestly I have never cheated any one I just want my and my daughters account back with the money restored asap thanks. Resolution Sought Me and my daughter's account restored and all the money back in our accounts.

Company Response

11/14/2024

Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 04/29/24 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: https://bit.ly/Termsof_Use. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

Customer Rebuttal

11/18/2024

Good Evening I need them to explain what kind of fraudulent behavior did me and my daughter do they never explained or showed any proof I didn't think using different payment methods would be flagged as fraudelent I apolige if they feel it was wrong to use different payment methods I really need them to restore my and my daughters account seeing how I need to work 3 jobs and she is working 2 I don't think its right that a company accesses us of fraud without showing or providing proof thanks looking forward to my account and my daughters being restored thanks

Company Final Response

11/21/2024

Thank you for bringing this to our attention. We deeply regret that previous attempts to resolve the issue were unsuccessful. It's our sincere aim to provide Savers with exceptional experiences, and we take their feedback seriously. We've documented the Saver's input and will share it with our team for review. In case of similar issues in the future, we recommend they contact Care through our Help Center. We genuinely appreciate the Saver's patience and understanding. Thank you.

8/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/30/2024

I have been having trouble with my Ibotta app / account and there doesn't seem to be any way to get tech support. I tried the chat box, an email and some phone calls.. all with No help I had purchased many gift cards .. over 1,000 with my debit card which no longer show up. I also had $ 123.77 credit for store purchases and buying gift cards Resolution Sought I would like my account credited for all gift cards I purchased and would like my bonus credit amount $123.77

Company Response

7/31/2024

Thank you for your concern regarding your account. Our Care Team responded to your Care ticket on #15747843 and is currently awaiting your reply. We encourage you to reply to this ticket, as it contains important information regarding your account. We value your cooperation and understanding. Thanks again for your feedback!

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile