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iCare Packages complaints

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7750 Okeechobee Blvd., Suite 4-399
West Palm Beach, FL 33411-2104 | Get Directions

(844) 919-8554

http://www.icarepackages.net

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Total Amount in Dispute:
$952.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

8 complaints against iCare Packages closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
8	Unanswered

8 complaints against iCare Packages

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8/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $46.00 Amount Settled: $0.00

Customer Complaint

7/12/2024

I went to the website icaregifts.com To order a package for a loved one who was incarcerated for a traffic, take it the way. The website appeared to be legit all the way up until it. Asks me to make the payment on my Cash App. When I made the payment, it said. That the payment went to jojo $GirlsGang05 Someone is perpetrating a fraud on a government website. This was my first time using the site. And unfortunately I got scammed. Please shut the son of a b****** down. Resolution Sought I would like to be refunded my $46. Or have Justice done take this website down flag it for others so that they do not fall victims. I am an elderly person on a fixed income and I cannot afford to lose money to scammers. Thank you for your help.

6/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $201.00 Amount Settled: $0.00

Customer Complaint

5/13/2024

I ordered care packages off of this website that turned out to be a scam and I spent 201.00$. I tried reaching out to the company and none of the phone numbers or email addresses are valid, I can not track my package, I paid for overnight shipping on may 1, and when I looked up the address they provided it showed up as scam/ fake company/ building. Resolution Sought $201.00.

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