Complaints for ICashDirect, Inc. in Newport Beach, CA

1300 Bristol Street North, Suite 100
Newport Beach, CA 92660 | Get Directions

(877) 450-8663

http://www.quickbucksdirect.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized credit card charges or failure to acknowledge cancellation requests. Customers complain they are enrolled in a Fraud Protection Program (FPP) without their knowledge or consent after applying for a payday loan through the company.~~The company responds to all complaints by disputing that the FPP enrollments are without consent and contend that the FPP memberships are voluntary on behalf of the customers. In most cases the company agrees to refund the alleged unauthorized charges but refuses to reimburse for NSF or other bank charges associated with the transactions in question. ~~One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against ICashDirect, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ICashDirect, Inc. complaints