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Icon Autoplex LLC complaints

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2012 West Old Spanish Trail
New Iberia, LA 70560 | Get Directions

(337) 321-1382

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Total Amount in Dispute:
$5,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Icon Autoplex LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Icon Autoplex LLC

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4/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,200.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

I brought a car from the owner Justin Nathan for 5,200 on the 17 of February 2024. I drove the car for 4 days started running hot, since I'm under a 15 day warranty I returned the car to get it fixed. I returned on 27 of February 2024 still haven't touched my car , so he says he doesn't do Refunds, or switch for equal or less value . Because I just need a car at this point. So he turned to me and said mechanics get tax's too , so there's nothing I can do. I was shocked because this is a business .. I then proceeded to ask give me an estimated date, I can't offer you that . I told him I'll be here every Monday until something gets done. Resolution Sought Please finish the repairs or give me a new car or refund. The business should be fined for selling lemons, and not upholding there responsibility as a car salesman. Plus, have an open telephone line.

Company Response

3/25/2024

We do not offer any warranties. Customer signed aq "waiver of warranties"

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