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Identity Guard complaints

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PO Box 222455
Chantilly, VA 20153-2455 | Get Directions

(855) 443-7748

http://www.identityguard.com

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Total Amount in Dispute:
$469.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Identity Guard closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Identity Guard

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4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $434.49 Amount Settled: $0.00

Customer Complaint

3/12/2024

I wanted protection of my personal information. I signed up with IdentityGuard for this service. I wanted to cancel my service because a credit card was opened in my name without my intent. I was told no money back, after 60 days, I am now paying for a service I don't want, they didn't do there job. I opened this service in nov of 2023, I am now stuck with it. Resolution Sought To reimburse me my service fee minus what was used .

9/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $34.99 Amount Settled: $0.00

Customer Complaint

8/6/2021

This company (https://myidguardianfl.com/) starting billing me $34.99 without any agreed subscription or any kind of agreed services request. They need to be out of business on all levels. Resolution Sought Closed down this company! Refund the cost to me.

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