Find a reputable business?

Complaints and Resolutions

Identity Services LLC complaints

Read Complaints File Complaint View Full Report

2655 Ulmerton Road, Suite 121
Clearwater, FL 33762 | Get Directions

(855) 551-7253

http://www.identity-services-l...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

1 complaints against Identity Services LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Identity Services LLC

Sort by

9/6/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/10/2023

I had signed up with this company without checking their rating. I cancelled soon afterwards and was told my acct was deleted. They lied. Money was taken out of my acct with them using a different company's name with the same message and phone number. They generate their own checks so money was taken out a third time using a different company's name. They would only identify with first names and wouldn't let you speak to the supervisor. With the fist company it was $3.60, 2nd com $31.25 and 3rd $29.95. Names used are: ldentity Services LLC, Club Save LLC and On call Health Group. Phone numbers used are: 1 800 244 0364 and 1 866 315 1369. Checks are generated from them and charged to your account. When one company's name is deleted another is generated. Their rating is a D in your system and l see why. They are thieves. Bottom line!! Resolution Sought Give me a refund and stop lying and stealing.

Company Response

8/23/2023

On June 30, 2023, Ms. Cheston agreed to a trial for programs Club Save, Identity Services, and OnCall Health Group, all are totally separate companies that bill separately for services. After the initial trial fee a monthly fee is charged as long as the customer remains a member. On August 8, 2023, Ms. Cheston called in to cancel services, which was done. I am happy to mail a refund check for all monies paid by Ms. Cheston. (I have issued BCA a copy of the complaint, screenshots of all funds received, a screenshot of the cancellation, and a picture of the check being mailed to Ms. Cheston.)

Customer Rebuttal

9/6/2023

Consumer voiced. The company sent me a full refund.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile