Find a reputable business?

Complaints and Resolutions

ID.me, Inc complaints

Read Complaints File Complaint View Full Report

8280 Greensboro Drive, Suite 800
Mclean, VA 22102 | Get Directions

(866) 775-4363

http://www.id.me

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$44,240.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

37 complaints against ID.me, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
33	Unanswered

37 complaints against ID.me, Inc

Sort by

1/28/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

The ID.me website that accomadates the Florida commerce reemployment assistance program is unnecessarily complex first and foremost . To speak to an agent for help is impossible because the phone number given through a source not of there own is restricted to consumers call. The help center is proven to be unhelpful, it is too abstract and over technical insufficiently explanatory suggesting to go through too many steps that all right in accord with each other becoming redundant the automated helper Roy is only limited to a certain amount of questions thus proven unhelpful. The multi-factoring authentication mode is needs to be simplified and needs to be more convenient it doesn't link you to an actual location to make any alterations to your personal profile or any link that you're trying to reach it just reroute you back to the same point of inquisition that you were at to begin with.. for example trying to change my email and password linked to my Florida commerce account through the MFA mode is almost asinine and insulting because in order to do that you have to input the actual email address and password that you already DON'T RECALL which would defeat the purpose of a password and most times there's no hope for progress seeing as how the site always freezes or runs into an error causing you to restart the process all over again.. yep it's ridiculous! I could hope that this service gets assessed sooner than later for us it is doing the public no service at all! Resolution Sought Evaluate their site to make it more relative and more accessible to the consumer.

Company Response

1/12/2024

Hi, We will have an ID.me agent reach out to you on this matter right away. Best, ID.me

2/1/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/9/2024

My ID.me account was suspended without providing any reason for doing so ,by the virtue of this I can't access government websites I'm being deprived of my right ,I reached out to the business they refused to help me even though it can judicially noticed beyond all reasonable doubts that ,my account was eligible to be reinstated. I REQUEST THAT MY ACCOUNT BE REINSTATED ASAP AS I NEED TO ACCESS GOVERNMENT WEBSITES. Resolution Sought My account associated with the Gmail should be un-suspended immediately.

Company Response

1/10/2024

Good Morning, We apologize for the inconvenience, we will review your account right away and follow up with you shortly. Regards, Juan E.

Customer Rebuttal

1/12/2024

UPDATED 1/22/24:This company has lied and proofed to be unable to fix my issue they keep getting my account remained suspended without providing any ground, I have done nothing absolutely wrong to deserve the treatment . My issue still remain unresolved and I am dissatisfied. I can't access my IRS ACCOUNT TO GET MY TRANSCRIPT THE RESPONSE GOTTEN FROM THEM DIDNT FIX MY ISSUE -------------------------------------------------------------------------------------------------------------------- Consumer voiced: The company has not contacted me. I have not heard from anyone.

Company Final Response

1/15/2024

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile