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IE Auto Auction complaints

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9372 Mission Blvd.
Riverside, CA 92509 | Get Directions

(909) 333-8413

http://www.ieautoauction.com

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Total Amount in Dispute:
$3,250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against IE Auto Auction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against IE Auto Auction

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8/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,250.00 Amount Settled: $0.00

Customer Complaint

7/6/2021

I purchased 3 vehicles in which was told they add 209 to sale price to do some DMV work like title transfer was 1. I also asked to do two cars DMV all 5hrue them and I was informed they did no such thing and I was rolling with a fraudulent paper and my window. I enclosed a picture I had to pay DMV in order to receive plates and title. I lost my truck no paper work. Resolution Sought I want my truck replaced and my money back.

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