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iFIBER Communications complaints

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PO Box 490
Ephrata , WA 98823 | Get Directions

(866) 284-3842

http://www.ifiber.tv

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Total Amount in Dispute:
$56.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against iFIBER Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against iFIBER Communications

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8/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $56.00 Amount Settled: $0.00

Customer Complaint

8/3/2021

I called to get my box reset because I have to call every time due to the fact that my box is linked to the pud. This guy on the phone for tech support treated me like I was f****** s***** and had no idea what I was talking about and told me 3 times to unplug the cord. When there is no cord and 3 guys have already told me there is no cord on the outside of the box. He was very very rude and I don't appreciate being talked down to and made to feel s***** because I am a women and they think they women could never have knowledge. I am tired or rude employees every time I call this place for customer service. Plus I have had issues with this service working more than anything. I am not even able to use the wifi half the time because there is always an outage or something else as to why the service is out right now. Beyond done and irritated with this company. Resolution Sought I would like to have the days I wasn't able to use the wifi (4/7 days of the week) refunded off of my bill. Also for these tech guys to learn respect and to not treat customers like they are s******.

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