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IGS Energy complaints

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6100 Emerald Parway
Dublin, OH 43016 | Get Directions

(888) 995-0992

http://www.igsenergy.com

Monday through Friday: 8:00 am to 8:00 pm

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against IGS Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against IGS Energy

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3/4/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

I have been with IGS Energy for over 10 years. They are very expensive and charge large amounts for delivery. I found cheaper rates and canceled IGS. They want 400.00 cancelation fee. I am 83 years old on a fixed income. They have way more money than I have. Is there anything I can do? There are many complaints . Resolution Sought Waive the cancelation fee..

Company Response

2/28/2024

Good morning, IGS waived the early termination fee.

Customer Rebuttal

3/1/2024

Thank you so very, very much.. I am happy to be done with them.

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