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Ilera Derm LLC complaints

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3553 West Chester Pike #110
Newtown Square, PA 19073 | Get Directions

(484) 630-0650

http://raffive.com

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Total Amount in Dispute:
$45.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ilera Derm LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ilera Derm LLC

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3/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $45.00 Amount Settled: $0.00

Customer Complaint

2/13/2024

This is the second time I have ordered product, and not seen a shipping or tracking confirmation weeks after ordering. Last time I kept emailing until I finally got a response, they sent me a couple bottles for free which is not what I was looking for. I just wanted to buy some skin care that worked great for me. This time I haven't heard a word since my order was confirmed and payment taken on 1/22 they will not respond to emails and I can find not number. Resolution Sought I want a refund or my product, and if this company doesn't want to ship things they need to take the website down.

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