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ILoveKickboxing complaints

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1295 Randall Road #106
Crystal Lake, IL 60014 | Get Directions

(815) 526-7696

http://www.ilovekickboxing.com

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Total Amount in Dispute:
$683.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ILoveKickboxing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ILoveKickboxing

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1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $682.90 Amount Settled: $0.00

Customer Complaint

12/1/2023

On 3/22/23 I signed up for a yearly gym membership with I Love Kickboxing. I signed a contract with the gym and paid in full for the amount of $1,639. On October 13th, 2023, the owner, Lindsey Gabrielsen, sent an email stating the gym will be closing its doors on October 30th. She stated she wasn't sure if she would be able reimburse individuals for their memberships, but would know more once they sell off assets. On November 28th, Lindsey Gabrielsen, sent an additional email stating she wouldn't be able to reimburse individuals their money and suggested filing a dispute with their individual credit card companies. In addition, she states she might have to file bankruptcy or set up a payment plan with the bank. Meanwhile she is making Facebook post about traveling across the country with her family, but claims she has no money to pay her gym members back. Resolution Sought I would like them to reimburse the money to individuals. They continued to accept yearly memberships months and even weeks prior to closing their doors, knowing their finances were in jeopardy. They made their problems their members problems and took advantage of individuals. They stole from hard working families.

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