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Ilusiones Mayra complaints

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6823 Pacific Blvd.
Huntington Park, CA 90255 | Get Directions

(323) 972-1376

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Total Amount in Dispute:
$16,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ilusiones Mayra closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ilusiones Mayra

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7/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $16,800.00 Amount Settled: $0.00

Customer Complaint

6/16/2022

Mayra Cruz Sandoval of Iluciones Mayra & Iluciones Vertigo in Huntington Park 6823 Pacific Blvd. charged and collected over $16,500+ to plan and handle our wedding. and less than 24 hrs before the wedding, Mayra cancelled it because the venue refused to do business with her. the venue cancelled 90 days prior to the wedding and Mayra continued to pretend and collect money. She informed us THE EVENING BEFORE!!! the wedding, when we were supposed to take decorations and drinks for the event. If you can imagine the horror and nightmare, it was to feel so helpless. The stress and anguish of learning of the cancelation with such a short notice was unbearable, and we continue to feel the side effect of feeling so upset, helpless. Mayra sent texts to other people that she did not care about the wedding. She had the audacity to threaten us with legal proceedings. She is pretentious and talks down to people and intimidates people by saying how smart of a businessperson she is and that she was a very good lawyer. Let me tell you that Mayra is a complete disaster of a businessperson. I've attached a letter that the venue sent her on March 11, our wedding was on June 11. but Mayra continued to pretend that she was handling everything. She collected the final portion of the money May 30, two weeks before the event. This has to be illegal, and she deserves jail time for. You can see from her text the night before the wedding at 7:42 pm, she disclosed that she was having legal problems and Resolution Sought Refund full amount at the very minimum

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