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Images Beauty Supply complaints

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2005 West US Highway 50
Fairview Heights, IL 62208 | Get Directions

(618) 628-4466

http://www.imimagesbeauty.com

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Total Amount in Dispute:
$125.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Images Beauty Supply closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Images Beauty Supply

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4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $125.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

I went there to get my lashes done and I asked for individual eye lashes and the sign said 31. And some change, I went to pay for it she said forty dollars and she charged me forty dollars and told me she would text me when ready and she did earlier then was told then I went for them done she took pictures then told me 85.00 more dollars I asked her for what she said for the eyelash extensions I said I never said or ordered eye lash extensions I asked for eye lash extensions when I explained and said they can take them off she said they can't and can I find someone to bring me a card they ripped me of and put me in a position to pay for something I didn't ask for.. Resolution Sought Refund.

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