Complaints for Imagetek Distribution in Sylmar, CA

14456 Foothill Blvd.
Sylmar, CA 91342 | Get Directions

(800) 314-1286

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege that the company misrepresents themselves as their regular toner supplier most often indicating that their toner prices have increased but they failed to notify them of the increase and as a result will sell them to toner at the old price. Some customers report that the prices are as much as 500% more than their typical office supplier.~ ~The company generally responds by issuing call tags and placing complainants on their do not call list. In a few cases the company denies that they misled anyone.

Complaint Closing Statistics

0 complaints against Imagetek Distribution closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Imagetek Distribution complaints