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ImpakTech complaints

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1509 Marlborough Avenue
Riverside, CA 92507 | Get Directions

(951) 233-7335

http://www.impaktechusa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against ImpakTech closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against ImpakTech

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1/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/2/2024

I am from Peru. I bought a crash cage for my 2024 model Kawasaki motorcycle 1 month ago, on the website it was never mentioned that a cut had to be made to the fairing of the motorcycle to be able to install the product. I paid more than 500 dollars between the purchase and the shipping to my country. 2 days ago they sent me an email saying that I had to pay 275 dollars more for shipping. Because of this and because I found out that the motorcycle had to be cut, I decided to cancel the order and request a refund of my money. The company refused, alluding that on its website it says that the transaction do not have refunds (something I never saw). I need your best advice. Thanks in advance Resolution Sought I want my money back.

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